The expectation that banks could offer a 100% digital and remote service at the flick of a switch as COVID-19 swept the globe brought to light one great realisation across the sector: banks are not as good as they thought at predicting the future.
In this session, we will cover what this Great Realisation means for banks. How will this shape banks' recovery and strategy? What will it mean for banks to be shock-ready? And how can banks bake in agility to their capabilities, products, and services for the future?