We have, at RBS, been on a journey – a journey to better learning and agility. Our heroes' journey is never ending and continues as the challenges and world around us changes and we adapt and learn. Great stories have the same elements, challenges, allies, change and learning. We all have our favourite stories – Princess Bride, Star Wars, The Iliad, Fight Club – the list goes on. The heroes on our RBS journey are our people. In this talk, Jenny Wood - Head of Performance & Business Management will describe the path RBS is taking to line up behind customers and create organisational agility. The talk will be followed with a live Q&A facilitated by Will Rocha-Thomas, Head of Engineering at Kin + Carta.